At dollarbuysell.net, we are committed to fair and transparent service. Due to the irreversible nature of digital currency transactions, we follow a strict refund policy. Please read this policy carefully before making any transactions.
All transactions on dollarbuysell.net are processed based on user input and are considered final and non-refundable once completed or confirmed.
Refunds will only be considered in the following situations:
- Duplicate payment for the same transaction
- Overpayment or underpayment where the transaction could not be processed
- Technical error on our platform where no asset was delivered
Note: Refund requests must be submitted within 24 hours of the transaction.
To request a refund, you must submit a support ticket through our website’s support system:
Include the following information:
- Your full name
- Transaction ID or order reference
- Wallet address used
- Exact amount sent
- Reason for the refund request
- Payment proof or screenshot
If your refund request is approved, the following fees will apply:
- 2% Processing Fee (deducted from the refund amount)
- Applicable Blockchain/Network Fee, depending on the crypto used and current network conditions
Refunds will be made only to the original payment method or wallet address.
We do not provide refunds for:
- Successfully completed transactions
- Incorrect wallet address or payment information provided by the user
- User errors (e.g., choosing the wrong network or currency)
- Delays caused by blockchain congestion
- Accounts suspended due to policy violations
Once approved, refunds will be processed within 7 to 14 business days. Actual receipt of funds may depend on wallet providers or payment networks.
We reserve the right to modify this Refund Policy at any time. Updates will be posted here with an updated effective date. Continued use of our services implies acceptance of the latest version.